Our follower Sam, is a typical husband looking to enhance his future leads. He is thirtysomething and wed with 2 young kids. He lives with his family members in rented accommodation with the local council selected housing organization. He functions full time 9-5 with the neighborhood council as a human resources officer as well as is also a part-time mature trainee researching Organization Monitoring two nights weekly.
Sam mosts likely to practically every residence game as well as around 5 away games per period, yet he is not a season ticket holder. He cant pay for the one-off price as well as does not know concerning the budget strategy payment terms. He generally fulfills a friend at a local club before residence video games, as he thinks it is too pricey to consume in the stadium.
Sam has a ‘Locals and also Supporters’ smart card provided by the regional football club as part of a joint venture with the neighborhood council. The card is a Football Club Membership Card with a shut purse, a repayment facility that is just legitimate in the stadium as well as the club’s retail outlets (a closed handbag owned and run by or on behalf of the club can create numerous thousands of extra pounds in added earnings and also effectiveness gains).
The ‘Citizens as well as Advocates’ smart card also enables payment by Europay/ MasterCard/ Visa (EMV) and is Neighborhood Authority Smart card Requirements e-Organisation (LASSeO) & Integrated Transport Requirements Organisation (ITSO) certified. This implies that it can be used to gain access to council provided solutions as well as on local transportation. The card has actually also been created and encoded according to the arising Standards for Smart Card Modern Technology in Stadia.
MONDAY
Sam visit to the club’s internet site and checks the fixtures for the coming month. He determines to acquire 2 tickets for tomorrow evenings cup video game, when he will certainly take a pal from work who has actually never been in the past. Sam merely enters his ‘Locals and Supporters’ smart card number right into the purchase screen. He selects to spend for the ticket with the EMV repayment. As soon as the purchase is total Sam check his Commitment points balance as well as it has increased by 200 (100 per ticket) He picks the ‘print in the house’ choice, prints both barcoded tickets and after that sets off for job.
The bus shows up. Sam gets on and also provides his ‘Citizens as well as Fans’ card, which shops his ITSO certified regular monthly bus ticket to the viewers.
At the workplace Sam uses his ‘Locals and Advocates’ smart card at the office complex access control reader. This enables him to open the major entryway door. Because the card also works as Sam’s team pass it additionally has his image and offers him access to his workplace and other relevant locations in the structure. At lunch Sam is busy so he makes a decision to eat at the staff dining establishment. A lot of staff have council issued cards for Accessibility ID as well as to spend for food however Sam’s can use his ‘Locals and Advocates’ card in all council staff dining establishments. Nonetheless, the e-purse used in council dining establishments does not permit Sam to accru factors, unlike the other e-purse likewise on the card.
At 17:00 Sam leaves the office as well as travels home on the bus once more using his ‘Citizens as well as Supporters’ card, which stores his ITSO compliant regular monthly bus ticket.
Monday is one of the two nights a week that Sam participates in a part-time training course held at the football club meeting centre.
Sam drives to the stadium and also offers his ‘Homeowners and also Fans’ smart card to the car park obstacle. This opens up as the CRM system tells it that Sam is Studying tonight so is entitled to totally free car park. Once the evenings research study mores than Sam leaves the car park using the ‘Locals and also Supporters’ card to open up the departure barrier.
When Sam obtains home he inspects his Commitment Factors equilibrium once again as well as sees that he got 50 point for participating in university, as becomes part of a neighborhood ‘Self Growth’ program run by the council and also supported by local services.
Variety of uses the ‘Residents and also Advocates’ card. (10 ).
Week in the Life of a Football Advocate with a Local’s Smart Card
Part 2 of 8
TUESDAY
Sam follows his typical routine making use of the ‘Citizens and Supporters’ smart card on the bus as well as to access his office building. At lunch time he enters to the library as well as obtains a book associating with his Company Monitoring course. He uses the self-service workdesk and also offers the ‘Homeowners as well as Fans’ smart card to sign up the funding of guides, as the card additionally serves as a library card.
Sam chooses to go straight to the football club from the office and meets his buddy outside the stadium. Sam realises that he has actually neglected his ticket, but is not worried as he just goes to the club shop where they read his card and also confirm he was provided with a legitimate ticket. They after that confirm the gain access to control system to approve the card. (In reality Sam did not need to do this as when he utilized the card to ID himself online the previous day when purchasing the tickets, the card and the barcoded ticket were immediately contributed to the access control system as legitimate for access for this video game. The system however would only approve the initial type i.e. card or ticket for access, once one kind had been utilized the 2nd would certainly be instantly rendered void this is for protection and earnings defense functions.).
Sam’s buddy shows up and also they both enter the arena Sam with the ‘Homeowners and also Supporters’ smart card and also his pal with his own barcoded ticket. In the stadium Sam as well as friend both get a drink and something to eat. As Sam has the ‘Residents as well as Fans’ smart card he goes straight to the cashless payment line which is shorter than the cash money queue. To increase take-up of the new ‘Citizens and also Fans’ card there is a discount on all products when paying with the pre pay e-purse. Sam pays using the shut e-purse and he is offered quicker than his close friend who is paying with money. Sam additionally conserves money. Sam after that obtains a sms message from the football club Occasions Team thanking him for going into the arena early as well as supplies him a BOGOFF (Buy One Get One Completely free) deal on the brand-new line in pasties from a neighborhood bakers if he uses his shut e-purse for repayment.
Sam and buddy enjoy the first fifty percent throughout which Sam covers up his e-purse on his ‘Citizens as well as Supporters” smart card by sms message After that at half time he capitalizes on the BOGOFF deal.
After the suit close friend Sam uses his ‘Homeowners and also Advocates’ smart card for the bus journey house. At home Sam checks his loyalty account as well as sees a total amount of 125 brand-new points from his purchases and due to the fact that he went into the arena early.
Number of uses of the ‘Citizens and Fans’ card. (10 ).
Week in the Life of a Football Advocate with a Homeowner’s Smart Card.
Part 3 of 8.
Wednesday.
Sam follows his common routine right into job making use of the ‘Citizens as well as Supporters’ smart card on the bus and to access his office building. Today is Sam’s birthday the football club CRM texts his mobile phone a 2-4-1 offer to eat in the restaurant at the stadium. To take advantage of this offer Sam meets his wife for lunch at the stadium. The offer also states that if he pays for the meal with the closed purse on his ‘Residents and Supporters’ smart card he will receive treble loyalty points. Sam tops up his e-purse on his “Residents and Supporters” smart card by text message. Sam redeems the 2-4-1 offer and pays for the meal with the closed e-purse on his ‘Residents and Supporters’ smart card.
When Sam returns to work he uses the ‘Residents and Supporters’ smart card to access his office building.
After work Sam decides to go to the gym he uses his ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre. Sam uses the ‘Residents and Supporters’ smart card to gain entry to the leisure centre as it is also holds his membership details. Sam uses smart card inside the leisure centre to register his use of the gym and again to use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card.
At home Sam logs on to the clubs website and checks the balance on his loyalty account. He discovers that he has an additional 350 points for topping up, paying in the restaurant and also a bonus for his birthday. Sam has also been given additional points for participating on one physical activity at the gym, this is a PCT initiative to promote healthy living and combat obesity and help reduce the pressure on the local NHS. The scheme is supported by the local council and the football club.
Number of uses of the ‘Residents and Supporters’ card.( 14 ).
Week in the Life of a Football Supporter with a Resident’s Smart Card.
Part 4 of 8.
Thursday.
Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.
At lunch time Sam goes to town and buys a CD from a local music store and some accessories for his car from a national motor factors retailer using the EMV payment on his ‘Residents and Supporters’ smart card.
Sam has study leave in the afternoon and travel home on the bus using his ‘Residents and Supporters’ smart card, and collects his Business Management course books and course work. At home Sam logs on to the clubs website and checks the balance on his loyalty account and discovers that he has an additional 160 points for the EMV transactions at the local music store and the national motor factors retailer. As these transactions are using the EMV payment facility they attract a slightly lower rate of points than transactions using the pre pay e-purse on the ‘Residents and Supporters’ smart card.
As Sam is registered as a mature student studying at the stadium he is allowed free access to the WiFI within the stadium conference suite. Sam drives to the stadium early, for his second study night of the week, as he is meeting a study buddy there. On arrival at the stadium Sam presents his ‘Residents and Supporters’ card to the parking barrier which opens as it knows from the CRM that Sam is studying tonight and is entitled to free parking. Sam uses the ‘Residents and Supporters’ smart card to log on to the network using dual factor authentication and the system recognises Sam is registered with a sight impairment and has stored visual preferences to help him read the text. The system is set to Sam’s preferences. This same function could be used to change language for those whose first language is not English.
Once the evenings study is over Sam leaves the car park again using the ‘Residents and Supporters’ smart card to open the exit barrier.
When Sam gets home he again checks his Loyalty Points balance and sees that, just as he did on Monday evening he received 50 point for attending college, this is part of a local ‘Self Development’ programme run by the council and supported by local businesses.
Number of uses of the ‘Residents and Supporters’ smart card (12 ).
Week in the Life of a Football Supporter with a Resident’s Smartcard.
Part 5 of 8.
Friday.
Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.
At lunch time Sam goes to the councils ‘One Stop smart watch Shop’ to apply for Free School Meals for his 2 children. He uses a public PC and presents his ‘Residents and Supporters’ smart card to the reader which identifies him asks for a secret word (2 Factor Authentication). As Sam is registered with a sight impairment on the council’s public facing system his visual impairment preferences are read from the card and the councils public facing system is set to Sam’s preferences.
As the councils CRM already holds many pieces of information required for the Free School Meals Entitlement Form some information there has been automatically completed i.e. Name. DoB, Address, Contact details etc. This is called Auto Form Fill. Sam check the auto populated data is correct, completes the rest of the form and returns to work.
After work Sam decides to go to the gym he uses the ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre Sam uses the ‘Residents and Supporters’ smart cardto gain entry to the centre as it is also his membership card for the leisure centre. Sam also uses the ‘Residents and Supporters’ smart card inside the leisure centre to register his use of the gym and again use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card for the journey home.
