Customer Service: First impressions count in every industry, and this consideration applies to all massage therapists, even those with existing practices. At all times, you should strive to dress in appropriate attire, appear professional, and be well-groomed when performing massage. Techniques for checking your appearance would be to simply think, “Do I look like a professional?” While you should be comfortable in your clothes, you shouldn’t wear jeans, a tee-shirt with logos, old sweatpants, etc. during a massage. Mistakes in appearance can leave a negative impression, or potentially make a client uncomfortable. A good industry standard is to wear clean, 강남텐프로스타안마 loose yoga or exercise pants or loose fitting khakis. Scrubs, a solid polo shirt or cotton t-shirt with a high neck is generally considered appropriate for massage. Therapists who are smokers in their free time need to avoid cigarettes and cigarette smoke while at work. Many clients are sensitive, or even allergic, to specific dyes and odors, and may be incredibly uncomfortable with the scent of tobacco, perfume, or even some strong deodorants. Because of this, it is also very important to use a hypoallergenic cream or lotion which performs the same as other lotions, and does not negatively impact your massage techniques.
Whether your client is a regular or has a first-time appointment, it is important to ensure that you greet your client as soon as possible, offer them a seat in a waiting room if you’re running behind, and not keep them waiting for an unreasonable amount of time past their set appointment. It is crucial for all massage therapists to be professional, on-time, and courteous before, during, and after a massage. Mistakes can leave a bad first impression, and prevent a repeat customer. From a business standpoint, it’s all about customer service.
Focus: While working with your client, it can be obvious when you are distracted and not paying attention to your client’s needs or requests. Before going into the room, take a moment to let go of your mental to-do list, don’t think about your next client, or anything that might distract you from your current client. Massage techniques should include not only posture and flow, but focus as well.
When meeting with your client before the massage, truly take the time to listen to them while you review and chart your S.O.A.P. notes. Look carefully over their intake form, and be sure to ask them about any specific problem areas or points of concern before a massage. Mistakes massage therapists commonly make are to either fall into a routine where they provide the same massage time and time again, or to ignore the client’s requests for pressure / focus and instead only focus on what the therapist feels is important. At the end of the day, you should always provide a consistent level of service to all clients and make sure you focus and listen during massage. Techniques focused on customer service preserve your reputation as a therapist, and build and maintain customer rapport and business.
Code of Ethics: After novice massage therapists graduate from school, they may actually be very aware of the code of ethics and confidentiality that comes with a therapist-to-client relationship. But when a seasoned massage therapist becomes more comfortable in their practice, they may tend to forget these rules (even with yearly CEUs on the subject) and accidentally divulge client information, or begin an inappropriate personal relationship with a client receiving massage. Mistakes happen, but it is important to routinely assess your ethics. While it is imperative to develop a rapport with your clients, it is not appropriate to call them at home (unless to confirm an appointment), discuss their personal lives, or accept personal gifts whether directly or indirectly related to massage. Techniques involving consistent professionalism will ensure the success of your practice.
Additionally, working with a client means maintaining their right to confidentiality. During a session, massage therapists may be made aware of personal medical conditions or treatments – these should always be kept strictly confidential and private. It is not appropriate to go home and talk to friends or family about a client, even if their name remains anonymous.