The best niches for virtual assistance are appointment scheduling, customer service, bilingual reception, and administrative services, which cater to clients’ specific needs. Before you start a virtual receptionist business, you should assess your skills and interests. Read more about virtual receptionist service here. These are the common skills and qualities required to start a virtual assistant business. In this blog, you’ll learn how to start a virtual receptionist business from home step-by-step including choosing your services, setting prices, marketing business, finding clients, and many more. Established in 2016, CrewBloom is an outsourcing virtual receptionist firm based in New York. Located in Buford, Georgia, Voicenation is a live answering service company that was established in 2003 and employs over 50 workers. Their team specializes in back-office services, voice, and non-voice BPO solutions.
Best Virtual Receptionist Services for Small Businesses
Our community supports side hustles, small businesses, venture-backed startups, lemonade stands, 1-person-grinds, and most forms of revenue generation! Please do not come here to self-promote your consulting, book, podcast, MLM, website, dropshipping guide, or $$$ scheme. Booking a vacation used to be an incredibly time-consuming process, so people used travel agents. While agents still have their place, many people have taken to using online resources to take control of travel plans themselves. In the same way, new technologies are popping up all the time in the field of office services and reception. This is the poor soul who has a functional job to do but happens to sit at a desk near the main door.
Availability – A physical receptionist is only available during the hours they’re at work. This means that when your offices are closed, your patients have no way to reach you.
Based in Tampa, Florida, AnswerFirst is a telecommunication firm that serves clients in the healthcare, real estate, IT, and financial sectors. With 58 employees, AnswerFirst provides an array of voice, back-office, and non-voice BPO services. Answering Legal provided call answering services for a sole practitioner law firm and brought in new leads every month. The client was able to focus on more important aspects of their business. Abby Connect Receptionists is a virtual receptionist agency that serves small businesses and medium-sized companies in Las Vegas and the surrounding regions.
Based in Portland, Oregon, AnswerConnect is a contact center firm that offers a wide range of virtual receptionist services. Their areas of expertise include voice-oriented customer service, voice, non-voice BPO, back-office services, and more. Abby Connect Receptionists was tasked to help a law firm facilitate customer communications by handling phone services as a frontline team. Providing customer-centric experiences for their client, Abby Connect Receptionists collected the names, numbers, and reason for calling from callers. The law firm was impressed with Abby Connect Receptionists’ unparalleled virtual receptionist services. Their virtual receptionist services are available 24/7 and support multiple languages. Their capabilities include customer support, contact center, inbound call center, live chat, and email support outsourcing.
Davinci Virtual Office Solutions’ client was able to maximize their ROI by tenfold. Established in 2014, Back Office Betties is a virtual receptionist company that provides different services for legal firms and small businesses. With 13 employees, Back Office Betties focuses on voice services and receptionist processes.
However, administrative tasks can decrease the amount of time you’re on the floor with those who need you most. Many reception services offer attractive packages at seemingly reasonable rates. However, if you underestimate how many minutes you’ll need, you can get hit with hefty overage charges. Part of the purpose of our 14-day virtual reception free trial is to allow you to select the best plan for your business and plan ahead. He called a friend to see if he wanted to partner up and start a virtual receptionist company with him.